212 Service – The Extra Degree - Service

Customer Service is a function in the hospitality world, creating a service culture that focus on customer loyalty that makes all the difference. The hands on interactive course provides the practical sharing of best practices, tools, resources and thought provoking ideas at the front line that you can take back to your club and turn customers into “raving fans”. An extra degree that is all it takes, developing a 212 service culture represents the beginning – the start of a never-ending journey of discipline, work, and the pursuit of an ever higher standard.

Session Outcomes:
You will improve the service culture at your club by:
•    Understanding the immense impact of a small amount of extra effort and attention
•    Knowing how to develop an above average service culture
•    Teaching people how to care to achieve exponential results
•    Learning it is impossible to serve customers without serving each other
•    Developing  a high performing team by using the 212 degree service rules