Custom training for the club industry at a fraction of the normal cost

In the service profession, smart managers know there is no substitute for well-trained staff. But when budgets are tight, training is often the first victim. Last year training budgets were cut by 53 per cent in the hospitality industry. This is the top of a slippery slope that cascades into high turnover, poor service, unhappy members and falling revenues.

At McKinley we have traditionally addressed the challenges of service excellence and staff turnover with custom-designed courses delivered on site to a large group of staff. It’s convenient and effective but in today’s economic climate, many clubs are finding it too expensive.

The best of custom training at a fraction of the cost

We’ve taken the best elements of our custom training courses designed exclusively for the top clubs in Canada, and packaged them into affordable knowledge-packed half-day sessions. And to save you the travel and out of office costs, they’re coming to a club near you soon.

We’ve taken the best elements from the highest demand custom training courses: customer service; supervisory skills and communications –the top three ranked courses in the U.S last year according to the Council of Hotel and Restaurant Trainers -- and created highly efficient half-day courses at a fraction of the cost of custom training.

These courses are popular because they address the core values that spell the difference between satisfactory and excellence in the service business.