Top clubs differentiate themselves through exceptional customer service and an ability of their employees to represent the Club with the highest degree of integrity, friendliness, and dependability through effective and efficient demonstration of the Club vision and principles.  This is achieved through engaged services teams.

A recent study by Towers Perrin found that only 17% of Canadian workers are fully engaged or putting extra effort into the job. Highly engaged workers believe that they can and do contribute more directly to business results and 72% of the highly engaged believe that they can positively affect customer service.

How we do it. To create an exceptional service culture through engaged service teams at your club, McKinley will teach you how to:

• Assess current customer service awareness and attitudes
• Foster employee engagement and a supportive service culture
• Learn from your peers, case studies and other industries alike on how engaged teams make things happen.

Outcomes:

• Benchmarking of  the current perceptions and aptitudes of your customer service teams
• Alignment of the vision and principles of your customer service teams with those of your club
• Implementation and tracking of employee professional development action plans in leadership, decision making, communication, professional accountability and conflict resolution
• Development  of a collaborative, supportive service culture

 

Check out Clubjobs.ca another innovative solution by McKinley Solutions