Top clubs differentiate themselves through exceptional customer service and an  ability of their employees to represent the Club with the highest degree of integrity, friendliness, and dependability through effective and efficient demonstration of the Club vision and principles. This is achieved through engaged services teams.

A recent study by Towers Perrin found that only 17% of Canadian workers are fully engaged or putting extra effort into the job. Highly engaged workers believe that they can and do contribute more directly to business results and 72% of the highly engaged believe that they can positively affect customer service.

Workshop Objectives:

• To assess current customer service awareness and attitudes
• To foster employee engagement and a supportive service culture
• To learn from your peers, case studies and other industries alike on how
• teams make things happen.

Workshop Outcomes:

• Benchmarking of the current perceptions and aptitudes of your customer service teams
• Alignment of the vision and principles of your customer service teams with those of your club
• Implementation and tracking of employee professional development action plans in leadership, decision making, communication, professional accountability and conflict resolution
• Development of a collaborative, supportive service culture