Seek First to Understand and then Be Understood. By understanding your personal thinking styles and behaviours, as a leader you can improve your personal and professional effectiveness in communication and building relationships. Leader communication is seldom about conveying data, answers or instructions but rather about managing mindsets, imprinting people with the big picture and basic ideas that will stimulate high performance. They use stories, metaphors and rich language to direct people’s attention to what is important. Effective feedback begins with effective listening, such that you build trust and work toward achieving insight through a step by step process. You will learn the active listening model and how it is part of the learning and development process that is so important to not only the new generation in the workplace – the Millennials – but all generations. Active listening is a way of listening and responding to another person that improves mutual understanding. Often when people talk to each other, they don’t listen attentively. They are often distracted, half listening, half thinking about something else. When people are engaged in a conflict, they are often busy formulating a response to what is being said.
Top organizations differentiate themselves through exceptional customer service and an ability of their employees to represent the organization with the highest degree of integrity, friendliness, and dependability through effective and efficient demonstration of the organization vision and principles. Public speaking is a key leadership skill. Yet, the thought of addressing groups of people makes many of us extremely nervous! Whether you are a seasoned speaker wanting to tweak your delivery and make it outstanding, or a beginner hoping to gain confidence while presenting in front of groups, this session is for you. Are you preparing an important presentation? Does public speaking make your face flush and your heart race? Are you struggling to create a concise, powerful argument? This workshop is designed to provide you with practical advice on everything from structuring content to overcoming stage fright; it will give you the tools and confidence you need to master public speaking.
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