Experience Excellence - Service

Top organizations differentiate themselves through exceptional customer service. This is the result of the ability of their employees to represent the organization with the highest degree of integrity, friendliness, and dependability through effective and efficient demonstration of the organization vision and principles. So what exactly is customer service? First and foremost, a customer’s perception is key to service quality. In this course we will be focused on Customer Service, Complaint Management, and Quality Management of Guest Experience

Session Outcomes:
•    Practice and build strategic relationships, loyalty, team effectiveness and greater job satisfaction
•    Identify keys to managing stress proactively in the moment
•    Learn the steps of service recovery
•    Understand how attitude affects outcomes
•    Techniques to handle challenging customer interactions successfully
•    Techniques for asking and discovering the real customer issues
•    How to improve the quality of communications