As part of a growing recreation and hospitality industry, top Golf Clubs face increased competition for entertainment dollars. Exceptional customer service through effective and efficient service teams is essential to meet this challenge to attract and retain members and clients.

Golf clubs, perhaps more so than other types of clubs in Canada, are faced with the challenges of major annual staff turnover, significant annual recruitment and hiring, alignment of service team members with vastly different experience and career employment objectives (from a single season to career focus) and the need for interdepartmental alignment and collaboration of service teams.

Workshop Objectives:

• To create effective and efficient service teams
• To create a service culture that will attract and retain exceptional employees and in turn the customers
• To create a supportive, collaborative work environment

Workshop Outcomes:

• Assessment of the current perceptions and aptitudes of your service teams
• A profile of a service culture tailored to your organization’s vision and mission
• Development of a collaborative, supportive service work environment
• Tailored leadership and team alignment programs for your employees