As part of a growing recreation and hospitality industry, top Golf Clubs face increased competition for entertainment dollars. Exceptional customer service through effective and efficient service teams is essential to meet this challenge to attract and retain members and clients. Does your membership have its privileges? Top clubs differentiate themselves through exceptional customer service and an ability of their employees to represent the Club with the highest degree of integrity, friendliness, and dependability through effective and efficient demonstration of the Club vision and principles. This is achieved through engaged services teams. In hospitality everyone is in sales regardless of their role, position or job description. This course provides the basic skills and techniques to provide non sales people in hospitality with the comfort, confidence and ability to identify, understand, and initiate sales opportunities in their position. Today, organizations are seeking new ways to improve their operations to compete in a volatile economic environment and it is no different in the hospitality industry. Seasoned staff in hospitality should be comfortable in recognizing and engaging in sales regardless of their role, position or job description. This course provides advanced skills and techniques to provide non sales people in hospitality with the comfort, confidence and ability to identify, understand, and engage in sales opportunities.
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