The Canadian private club business is based on service excellence.  Top clubs differentiate themselves through exceptional customer service and the ability of their employees to represent the club with the highest degree of integrity, friendliness, and dependability.

The goal of this course is to show managers how to instill a culture of outstanding service excellence through the process of exceeding customer expectations. Your team will learn to define and understand member customer service expectations and the barriers to closing the performance gap at your club in practical ways.

Our Package

We’ve designed a training package in which you save two ways: by avoiding the cost of custom training and by avoiding the costs of travel.  Over the next six months, we will offer these courses in leading clubs in major cities across the country. This means you can send your staff to a club near you for a half-day training session. And, if you are interested in hosting one of these events give us a call. You could train your staff and improve your revenue at the same time.