The Canadian private club business is based on service excellence.  Top clubs differentiate themselves through exceptional customer service and the ability of their employees to represent the club with the highest degree of integrity, friendliness, and dependability.

The goal of this course is to show managers how to instill a culture of outstanding service excellence through the process of exceeding customer expectations. Your team will learn to define and understand member customer service expectations and the barriers to closing the performance gap at your club in practical ways.